Last updated: 08.09.2026

This Privacy and Cookie Policy (hereinafter referred to as the “Policy”) defines the procedure for the collection, use, storage, and protection of personal data of users of the website https://btu-pharma.com/ (hereinafter referred to as the “Website”). The Policy has been developed in accordance with the legislation of Ukraine in the field of personal data protection, including the Law of Ukraine “On Personal Data Protection”.

1. Personal Data Controller

The controller of personal data processed when using the Website is:

Sole Proprietor Alla Viacheslavivna Bolokhovska.

Contact email address for matters related to personal data processing:

info@btu_pharma.com

2. What Data We May Collect

Depending on how you use the Website, we may collect and process the following data:

• first and last name, if you voluntarily provide them;
• telephone number, if you provide it for communication or order placement;
• email address;
• delivery address and other data necessary to fulfill an order;
• information you provide in feedback forms or messages;
• technical information about your device and use of the Website, including IP address, browser type, operating system, date and time of visit, pages viewed, and other technical data;
• information stored in cookies and other similar technologies.

We do not collect more personal data than is necessary for the relevant purpose of processing.

3. Purposes of Personal Data Processing

Personal data may be processed for the following purposes:

• processing user inquiries and requests;
• communicating with users;
• placing, confirming, and fulfilling orders;
• organizing delivery of goods;
• processing and confirming payments;
• complying with the requirements of Ukrainian legislation;
• maintaining accounting, tax, and other mandatory records;
• ensuring the proper operation and security of the Website;
• preventing fraud, abuse, and other unlawful activities;
• analyzing the use of the Website and improving its functionality — where relevant analytics technologies are used;
• sending informational or marketing communications where there is an appropriate legal basis and/or the user’s consent.

Personal data is not used for purposes incompatible with the purpose for which it was collected, except in cases provided for by Ukrainian legislation.

4. Legal Grounds for Personal Data Processing

Personal data is processed on the grounds provided for by Ukrainian legislation, including:

• with the consent of the data subject;
• where processing is necessary for the performance of a transaction or for taking steps at the request of the data subject prior to entering into a transaction, provided that such processing is carried out in accordance with legal requirements;
• where processing is necessary to comply with an obligation established by Ukrainian legislation;
• in other cases expressly provided for by Ukrainian legislation.

Providing personal data is voluntary; however, failure to provide data necessary for fulfilling an order, responding to an inquiry, or carrying out another relevant action may make such action impossible.

5. Cookies

The Website uses cookies and other similar technologies.

Cookies are small text files that may be stored on a user’s device while visiting the Website.

We may use the following categories of cookies:

• Necessary cookies — required for the proper operation of the Website, its core functions, security, and storage of technical settings.
• Analytics cookies — may be used to obtain statistical information about visits to and use of the Website, which allows us to improve its operation.
• Other optional cookies — may be used depending on the functionality of the Website and connected third-party services.
• Necessary cookies may be used without separate consent if they are required solely to ensure the operation of the Website or a function requested by the user.
• Optional cookies, including analytics or advertising cookies, are used in accordance with the user’s settings and choices.

The user may change cookie settings or delete stored cookies using browser settings and/or the cookie management tool available on the Website.

6. Third-Party Services

Third-party services may be used to ensure the operation of the Website, and such services may process technical information or other data in accordance with their own privacy rules and policies.

The list of third-party services actually used may change depending on the functionality of the Website.

If the Website uses third-party analytics, advertising, payment, mapping, or other services, relevant information may be provided in the cookie settings and/or in this Policy.

7. Transfer of Personal Data to Third Parties

We may transfer personal data to third parties only where such transfer is necessary to achieve the defined purpose of processing or is required by Ukrainian legislation.

In particular, data may be transferred to:

• delivery services — for the delivery of orders;
• payment and financial service providers — for processing or confirming payments;
• providers of technical, hosting, IT, and other services — to ensure the operation of the Website;
• government authorities and other authorized persons — in cases provided for by Ukrainian legislation.

We do not sell users’ personal data.

We take reasonable organizational and technical measures to ensure the confidentiality of personal data and prevent its unlawful processing.

8. Personal Data Retention Period

Personal data is retained for the period necessary to achieve the purpose of its processing, as well as for the periods established by Ukrainian legislation.

Once processing is no longer necessary, personal data is deleted or destroyed unless otherwise provided by law.

9. User Rights

In accordance with Ukrainian legislation, the user has the right, in particular, to:

• know the location of their personal data and the purpose of its processing;
• receive information about the conditions of access to personal data;
• request correction of inaccurate or incomplete personal data;
• in cases provided for by law, request termination of processing or deletion of personal data;
• withdraw consent to personal data processing where processing is based on consent;
• submit inquiries and complaints regarding personal data processing in accordance with the procedure established by Ukrainian legislation.

To exercise their rights, the user may contact us at:

info@btu_pharma.com

It is recommended that the request include the user’s name, contact details, the nature of the request, and other information necessary for its consideration.

10. Personal Data Security

We take the necessary organizational and technical measures to protect personal data against unlawful or accidental destruction, loss, alteration, unauthorized access, disclosure, or other unlawful processing.

At the same time, no method of transmitting or storing information on the Internet can guarantee absolute security.

11. Links to Third-Party Websites

The Website may contain links to third-party websites.

We are not responsible for the content, security, or personal data processing practices of third-party websites. Before using such websites, we recommend reviewing their privacy policies and cookie policies.

12. Changes to the Policy

We may periodically update this Policy due to changes in legislation, Website functionality, or methods of personal data processing.

The current version of the Policy is published on this page.

The date of the latest update is indicated at the beginning of the document.

13. Contact Information

For questions regarding personal data processing, the use of cookies, or the exercise of your rights, you may contact:

Sole Proprietor Alla Viacheslavivna Bolokhovska

E-mail: info@btu_pharma.com

Website: https://btu-pharma.com/